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Noticeboard

PLEASE NOTE THERE MAY BE SOME DISRUPTION TO OUR PHONE SERVICE ON THURSDAY 4TH JULY WE APOLOGISE FOR ANY INCONVENIENCE THIS MAY CAUSE



Improved Access


We are excited to announce that we have joined with other local practices and are now offering evening appointments from 6.30pm - 8.00pm and on Saturday mornings on a rotational basis.  Our rota will mean one evening per week and 1 in 5 Saturday mornings we will offer clinics here at Wadhurst with other neighbouring practices providing clinics on the other days.  We hope this will assist patients who are unable to access the Surgery during normal hours.  Please contact Reception to book an improved access slot.



GP Sessions


Please note due to a growing number of GPs working part time at Wadhurst Medical Group, please be aware that you may be offered an appointment with another GP other than your registered GP.  If you wish to see a specific GP, we would advise Patients that there can sometimes be a wait due to work patterns.  



Reception Changes


Please note our Receptionists will now be asking patients for a brief outline of your problem when you ring to book an appointment. this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.



Fees


As of 1st April 2019, we are updating our fees in line with the British Medical Association guidance.  We will also be operating a no-fee, no-release policy meaning that documents will need to be paid for before they are collected.  Medicals will also need to be paid for by 5 days prior to the appointment. We hope this will cut down on the wasted GP and Secretarial time on documents that are not collected and also cut down on the large number of non-payers.


 


Patient Participation Group


We are looking for patients who would be interested in contributing to the continuous improvement of services and quality of care. If you are interested, please ask reception for a form.


 


Repeat Prescription Forms


Please leave completed forms in the black box in the surgery lobby. It will take 48 hours to allow us to process repeat prescriptions.



Travel Clinic


Unfortunately we are only able to offer a limited travel vaccine service at the surgery. This is only for those vaccines available through the NHS.  There are local travel clinics available who will be able to advise and help you with all your requirements for your travel abroad. 

Statement of Purpose / Mission Statement

Our purpose is to provide people registered with the practice with personal health care of high quality and to seek continuous improvement in the health status of the practice population overall. We aim to achieve this by developing and maintaining a happy, sound practice which is responsive to people’s needs and expectations and which reflects whenever possible the latest advances in primary health care.

 Our aims and objectives:

    • Provide a high standard of medical care
    • Be committed to our patients needs
    • Treat all patients and staff with dignity, respect and honesty
    • Act with integrity and complete confidentiality
    • Be courteous, approachable, friendly and accommodating
    • Provide safe and effective services and environment
    • Maintain high quality care through continuous learning and training
    • Monitor and review our healthcare services for improvements
    • Improve as a patient centred service through decision making and communication
    • Maintain our motivated and skilled staff
    • Ensure effective and robust information governance systems
    • To respect the equality and diversity of all our patients and staff





 
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