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Noticeboard

PLEASE NOTE THERE MAY BE SOME DISRUPTION TO OUR PHONE SERVICE ON THURSDAY 4TH JULY WE APOLOGISE FOR ANY INCONVENIENCE THIS MAY CAUSE



Improved Access


We are excited to announce that we have joined with other local practices and are now offering evening appointments from 6.30pm - 8.00pm and on Saturday mornings on a rotational basis.  Our rota will mean one evening per week and 1 in 5 Saturday mornings we will offer clinics here at Wadhurst with other neighbouring practices providing clinics on the other days.  We hope this will assist patients who are unable to access the Surgery during normal hours.  Please contact Reception to book an improved access slot.



GP Sessions


Please note due to a growing number of GPs working part time at Wadhurst Medical Group, please be aware that you may be offered an appointment with another GP other than your registered GP.  If you wish to see a specific GP, we would advise Patients that there can sometimes be a wait due to work patterns.  



Reception Changes


Please note our Receptionists will now be asking patients for a brief outline of your problem when you ring to book an appointment. this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.



Fees


As of 1st April 2019, we are updating our fees in line with the British Medical Association guidance.  We will also be operating a no-fee, no-release policy meaning that documents will need to be paid for before they are collected.  Medicals will also need to be paid for by 5 days prior to the appointment. We hope this will cut down on the wasted GP and Secretarial time on documents that are not collected and also cut down on the large number of non-payers.


 


Patient Participation Group


We are looking for patients who would be interested in contributing to the continuous improvement of services and quality of care. If you are interested, please ask reception for a form.


 


Repeat Prescription Forms


Please leave completed forms in the black box in the surgery lobby. It will take 48 hours to allow us to process repeat prescriptions.



Travel Clinic


Unfortunately we are only able to offer a limited travel vaccine service at the surgery. This is only for those vaccines available through the NHS.  There are local travel clinics available who will be able to advise and help you with all your requirements for your travel abroad. 

 

Appointments

appointments

All surgeries are by appointment. 

Please note our Receptionists will now be asking patients for a brief outline of your problem when you ring to book an appointment. this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.

Whenever possible please attend the surgery where your notes are held.

Please call at reception or telephone during surgery opening hours only. You are also able to book and cancel appointments online. Please speak to reception to set this up. 

We aim to give patients an appointment with 48 hours to see a doctor and 24 hours to see a healthcare professional in line with the government's 'Access Plan'. Our ultimate objective is always to have appointments available on the day.

We still have appointments available for booking in advance. Patients 16 years old and over who have not been seen within 3 years and request a consultation will be given the opportunity to consult on areas appropriate to their circumstances. 

If your branch surgery is closed and you need to be seen urgently you should contact the Wadhurst surgery.

Wadhurst:Please telephone Wadhurst (01892) 783888 during office hours if you need an appointment.
Ticehurst:During Ticehurst opening hours an appointment may be obtained by telephoning Ticehurst (01580) 200317.

Telephone Advice

If you think that telephone advice may be more appropriate than a consultation, please ask the receptionist to leave a message with the GP in the morning who will try to call you back later .

Text Messages

If you have registered your mobile telephone number with us, we will send you appointment reminders. You also have the ability to cancel the appointment up to 24 hours before by responding CANCEL

Non-attenders

We understand that there are times you are just unable to make your appointment, or it completely slips your mind - however, we now routinely write to patients who have missed two appointments in a six month period. Patients who regularly fail to attend for booked appointments may be removed from the surgery list and will have to register elsewhere.

 
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