If you are concerned about the care or service you or a relative are receiving, please talk to a member of staff involved as soon as possible and let them know. We will always aim to resolve problems as they arise.
If we have been unable to resolve your problem and you wish to make a complaint, there are a number of ways to do this:
Face to face
You can tell a member of staff involved in your care that you want or need help to make a complaint. You can also ask to speak to or discuss your complaint with the senior person on duty or manager in charge.
In writing
You can write to us at:
Wadhurst Medical Group
St James Square
Wadhurst
East Sussex
TN5 6BJ
By email
sxicb-esx.belmont@nhs.net
You can also fill in a patient feedback form on this website.
Please be assured that raising a concern or making a complaint will not affect your care either now or in the future. We promise to listen carefully, find out what went wrong and do everything we can to resolve the issue. Your details will only be shared on a need-to-know basis although the subject of the complaint and outcomes may be shared for wider learning.