We run all our surgeries by an appointment-only system. Appointments can be booked by telephoning the surgery, visiting the surgery in person or online using Patient Access.
Our telephone lines are extremely busy first thing in the mornings, especially on a Monday and during lunchtimes. If your matter is not urgent you can use e-Consult or try later during the day when the phones should be less busy. Please also listen to the options and choose the correct department for your needs. Your call will be held in a queue and answered when possible.
We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.
You need to register to use our online appointment booking service please click here to find out more.
Telephone triage
We operate some sessions as ‘telephone triage’ at Wadhurst Medical Group, patients telephoning in will be asked to give a brief outline of their problem and a GP will then telephone you back, they may be able to deal with the problem over the telephone there and then or they may ask you to attend the surgery for a face-to-face appointment later on in the day.
Home visits
When a home visit is needed please ring Wadhurst surgery before 10.00am, if possible. Wherever possible try to attend the surgery; this will often mean being seen quicker, and better facilities are available for your treatment. If you need an urgent visit please make this clear in order that the doctor receives the correct message and can take the appropriate action.
Text messages
If you have registered your mobile telephone number with us, we will send you appointment reminders. You also have the ability to cancel the appointment up to 24 hours before by responding CANCEL
Non-attenders
We understand that there are times you are just unable to make your appointment, or it completely slips your mind – however, we now routinely write to patients who have missed two appointments in a six month period. Patients who regularly fail to attend for booked appointments may be removed from the surgery list and will have to register elsewhere.
