Wadhurst Surgery

Ticehurst Surgery

Patient Information General Update

Getting the right care
The team at Wadhurst Medical Group would like to assure our patients that making sure you get the best care for your health needs is our top priority, and that we are here for you when you need us.


Getting an appointment
If you need a sick note or have an administrative query, please complete the e-Consult form on our website. A clinician will review your information and you will be contacted by one of our team via text or telephone call.

For non-urgent appointments, please call the practice on 01892 783888 (Wadhurst) or 01582 200317 (Ticehurst) to speak to a member of our reception team. To avoid the initial rush, it is advisable to phone after 11am when the phones are quieter.

For urgent book on the day appointments, please call the practice at 8:30am on 01892 783888 (Wadhurst) or 01580 200317 (Ticehurst) to speak to a member of our reception team.


Seeing the right healthcare professional
Our focus continues to be on improving access for our patients, by providing appointments with the most appropriate healthcare professional.

Wadhurst Medical Group has a team of staff to support and help care for our patients. When you contact the surgery, our trained reception team will usually ask you a few questions so you can be seen by the right person. This may not always be a GP, as there are many other members of the team who are qualified and suitably experienced to deal with your health issue.

We provide daily telephone and face to face appointments with a variety of healthcare professionals, including Doctors, Advanced Clinical Practitioners, Pharmacists, Advanced Nurse Practitioners, First Contact Practitioners, Social Prescribers, Practice Nurses, and Healthcare Assistants. Who you see will depend on your needs.

For example, a patient with a muscular skeletal issue would be booked directly with the First Contact Practitioner, instead of seeing a GP first. The means you get to see the right clinician more quickly.


Out of hours
If you need urgent medical advice outside of our working hours, such as in the evenings or during weekends or on Bank Holidays, please go online to https://111.nhs.uk/ or telephone 111.

There are also a range of alternative NHS services available, including community pharmacies, minor injuries units, urgent treatment centres, and mental health support. Please check the NHS Sussex website to find out about services in your area: NHS Sussex – Get the Right Care


How we are improving
Like many GP practices, we have experienced an increase in the demand, which means our services are extremely busy. However, we are continuously looking at ways to improve the services we provide to our patients.

  • Recruitment
    We have recruited additional staff to support the team, including two Clinical Pharmacists, three Admin GPs, an ACP Clinical Lead, an ANP, and a Care Co-ordinator. Dr Jessa Morton has also recently returned from maternity leave.
  • Sussex Primary Care (SPC) Connect
    The surgery now has access to remote GP support via SPC Connect. SPC Connect is a remote, central point of service to help manage the workload across SPC’s seven GP practices. The team at Wadhurst Medical Group can access SPC Connect for support with any clinical queries which means our GPs can focus on seeing patients.
  • SPC eHub
    The purpose of an eHub is to assist practices by building a shared hub. An eHub uses digital tools to provide administrative and clinical support for practices. The eHub manages online consultations centrally by using clinicians who are working on behalf of a group of GP practices. This supports us to deliver increased face to face care at the surgery by ensuring our remote clinicians can manage some of the appointments that can take place virtually.
  • Enhanced Access
    Enhanced access arrangements provide the opportunity for patients to book certain appointments in the evening, from 6.30pm to 8pm, or on a Saturday, from 9am to 12pm.  Appointments are available up to two weeks in advance and provide a mix of face to face, telephone and digital appointments. Appointments are available at Wadhurst on Tuesday or Wednesday evenings and on a rota basis on Saturday mornings. For more information, please speak to our reception team.
  • Capacity & Access
    We have been working with our Primary Care Network (PCN) and NHS Sussex to develop an access improvement plan for 2023/24. The plan identifies how all practices in the PCN can improve in three specific areas:➢ Patient experience of contact with their GP practice
    ➢ Ease of access and demand management
    ➢ Accuracy of recording appointment data

    We are aiming to deliver against these three areas during 2023/24. We hope that this will support our patients to access services from Wadhurst Medical Group more easily.

Date published: 30th November, 2023
Date last updated: 30th November, 2023