- How to request an appointment online
- Urgent appointments
- Routine appointments
- Cancelling or changing appointments
Your appointment
However you choose to contact us we may offer you advice:
- By phone
- Face to face at the surgery
- By text or email
Appointments by phone, by text or email can be more flexible and often means the healthcare professional can help you sooner.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Complete an online appointment request form, Monday to Friday 8am to 6:30pm
- If you are not able to complete an online form, phone us Monday to Friday between 8:30am and 6pm on 01892 783888 and our Receptionists will complete a form for you.
- Visit the surgery Monday to Friday between 8am and 6:30pm and speak with a receptionist, who will complete a form for you or provide you with a paper copy to complete yourself.
When you get in touch, we’ll ask what you need help with. We will use the information you give us to identify the most appropriate healthcare professional to help you.
Routine appointments
To request a routine non-urgent appointment:
- Complete an online appointment request form, Monday to Friday 8am to 6:30pm
- If you are not able to complete an online form, phone us Monday to Friday between 8:30am and 6pm on 01892 783888 and our Receptionists will complete a form for you.
- Visit the surgery Monday to Friday between 8am and 6:30pm and speak with a receptionist, who will complete a form for you or provide you with a paper copy to complete yourself.
- Use the link we text to you via AccuRx.
When you get in touch, we’ll ask what you need help with. We will use the information you give us to identify the most appropriate healthcare professional to help you.
If you want to contact us about any of the following issues, please use the below links:
Read more about managing your health online.
Community Pharmacy
You may also be referred to your local community pharmacies who can give you advice on a range of conditions and suggest medicines that can help.
Under the NHS Pharmacy First programme they can offer treatment and prescribe medication for the following conditions, without you needing to see a GP.
- Uncomplicated Urinary Tract Infection (females aged 16 to 64 years)
- Shingles (18 years and over)
- Impetigo (1 year old and over)
- Infected Insect Bites & Stings (1 year old and over)
- Acute Sore Throat (5 years and over)
- Acute Sinusitis (12 years and over)
You can self-refer to the Pharmacy First service by walking into or contacting a participating pharmacy. Pharmacy First cannot treat:
- Immunosuppressed patients
- Pregnant patients
- Children under 1 years
Read more about Pharmacy First.
Self-referral
There are also services you can refer yourself to online, without making an appointment:
- Physiotherapy
- Pregnant – Book your care – Sussex Primary Care GP Hub
- East Sussex Healthcare Trust Podiatry
- Mental Health self referral
- e-motion online counselling project for young people aged 12-18
- East Sussex Recovery Alliance (addiction service)
- STAR Drug and Alcohol Service – East Sussex
- Smoking cessation
- Weight loss
- Self-referral – ADHD (adult)
- SH.UK sexual health e-service
Find a list of other self-referral services Find a list of other self-referral services here.
Hospital appointments
Find information about your hospital appointment
To cancel your appointment:
- phone us on 01892 783888, Monday to Friday, when we are open
- use your NHS account (on the NHS website or in the NHS app)
- reply CANCEL to your appointment reminder text message
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
We offer extended access appointments at the surgery with our Advanced Practitioners, Pharmacists and Practice Nurses. They are available on a Tuesday or Wednesday evening from 6:30pm to 8pm and every 6th Saturday from 8am to midday.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 01892 783888. You can also:
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open