We wish to share some exciting news about a significant change to our appointment system that will improve the way our surgery delivers care to all our patients.
From Thursday 30th October we will move away from a “first come, first served” approach to an online Total Triage model, based on clinical need and urgency. This means that all appointment requests will be assessed by a GP led triage team before any appointments are booked, ensuring that everyone receives the right care, at the right time, from the right person.
This is an online system, so we would strongly encourage all patients to submit their own appointment request via the surgery’s website. We appreciate that this may not be possible for some patients, so if you do not have access to the internet or a smartphone, you can phone us, or come into the surgery, and a receptionist will complete the form on your behalf. However, the process we will ask you to follow to request an appointment will be the same whether you contact us via our website, by phone or face to face.
Appointments with our Practice Nurses, Healthcare Assistants, Phlebotomists and Pharmacists are not affected by this change and will continue to be booked in the usual way.